Carpet Care

Keeping Your Carpet Beautiful

All Carpet is designed to be easy to maintain.  Remember though, as remarkable as today’s Carpet is, no carpet is completely maintenance free.  All carpet is susceptible to soil and stains.  Keeping it looking and performing great requires the right kind of care, centered around three basic activities:

  1. Removal of soil by frequent vacuuming.
  2. Periodic professional cleaning.
  3. Prompt, correct removal of spots and spills.
The following answers to the most frequently asked questions about carpet care contain most of what you’ll need to know to take the best care of your new Carpet:  

How often should I vacuum?

Your vacuum cleaner is probably your best ally in keeping your carpet dirt free.  Vacuum regularly to keep soil from becoming embedded in the carpet’s pile where it’s more difficult to remove.  Embedded soil can even damage your carpet.  If allowed to remain on your carpet’s surface, they can pit and scratch the fiber and create a dull, faded appearance.

 Vacuum non-traffic areas at least weekly.  Areas subject to light traffic should be vacuumed twice weekly, each including about three passes of the vacuum.

Moderate to heavy traffic areas require more thorough cleaning – at least five passes over these areas with your vacuum from two to five times per week.  Do heavy vacuuming more slowly to allow the beating or suction action of your cleaner to thoroughly remove embedded particles.

Whats the best remedy for spot stains?

No matter how careful we are, stains and spills are inevitable. Do the following:

  1. Remove solid materials with a tablespoon, spatula or dull knife.
  2. Blot spills with clean, white absorbent materials – such as towels, napkins or tissues.
  3. Press down hard to remove as much liquid as possible – even stand on the absorbent material putting all your weight directly over the stain. You won’t hurt the carpet as long as you don’t vigorously rub the surface.
  4. If a spot removal solvent is necessary,apply several drops to a clean white cloth and blot the carpet in an inconspicuous area. If a colour change occurs or colour transfers to the cloth, consult a professional carpet cleaner.
  5. Use cleaning solutions sparingly and always blot If one spot removal solution fails to work, try another until the stain is removed.
  6. Finally, always gently rinse the area with water to remove as much detergent as possible. Absorb all moisture. Incomplete removal will expose the area to more rapid soiling. Place towels or cloth over wet area and weight with a heavy, colourfast object to absorb moisture. Leave overnight. The next morning the areas should be dry, the spot gone. Gently brush up carpet pile.


When I'm ready for a complete cleaning what should I do?

 Good vacuuming habits and do-it-yourself cleaning methods are very effective for most dry soil and dirt.  Oily soil from cooking vapours, air pollution and grease tracked in from outside present different problems and can cause fiber damage and significant dulling of colours.  It’s not that your colour is lost – it’s just hiding under a build-up of dirty film, and the pile has matted together.

 Consider professional cleaning every 12 to 18 months, depending on:
  1.  traffic and other use factors,
  2.  frequency of vacuuming and
  3.  professionally cleaned often enough to prevent the carpet from becoming excessively soiled.
How should I deal with other carpet issues?

SPROUTS With cut pile carpets, small tufts or sprouts can stick up above the surface.  Don’t pull them.  Clip them off with scissors.
SNAGS. Pulling or snagging can occur when a sharp object like a loose shoe nail or child’s toy hooks on the fibers.  Don’t pull the snag.  Clip them off with scissors.
DENTS. Remove a dent by stroking it with the edge of a coin.  You can also use a hair dryer (hot air) or a steam iron very lightly to raise the dented area while you tug upward on the tufts.  CAUTION:  DON’T LET THE IRON TOUCH THE CARPET.
CRUSHED PILE. Vacuum regularly with “beater-bar” type vacuum, or use a plastic or wooden carpet rake to restore matted down pile.
SHEDDING. Some shedding is common in new carpet with cut pile.  The loose fibers are easily removed through regular vacuuming and in no way affect carpet quality.  This condition will diminish after a few weeks or months depending on vacuuming frequency.
FOOTPRINTS. All cut pile carpets show footprints. This is not a defect. It is much more prevalent on deep pile carpet made from bright fiber. 
PILLING. Sometimes certain types of carpet, or heavy traffic, can create little balls of tangled fibers and lint.  Just pull them off by hand or clip them with scissors.
FADING. All fabrics fade. Protect your carpets from prolonged periods of direct sunlight with blinds, shades or awnings.

Manufactures Warranty

Every manufacturer has their patented products with different warranties.  Please refer to the manufacturer’s warrant